Delivery & Return

For further assistance, feel free to reach out to us. Thank you for shopping with មានចិត្ត MEAN CHET! We appreciate your business and look forward to serving you.

Delivery Options Overview

At មានចិត្ត MEAN CHET, we strive to provide fast, reliable, and hassle-free delivery to our customers. Please review our detailed delivery guidelines.

We offer a variety of delivery options to cater to our customers' needs:

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Small items

Standard delivery Get it in 3-5 working days

Orders over $100: All day delivery. Order anytime:

FREE

Orders under $100: All day delivery. Order anytime:

$5

Weekday time slot from 12noon - 5pm. Order by 9pm.

$10

Next day delivery Get it next day, 7 days a week

All day delivery. Order by 9pm.

$5

Weekday time slot from 12noon - 5pm. Order by 9pm.

$10

What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.

Large items

Standard delivery Get it in 2 working days

All day Delivery from 7am - 8pm. Order anytime:

Fromu$20

Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime:

From $35

Next day delivery it next day on weekdays

All day delivery from 7am - 8pm. Order by 7pm:

Fromu$30

Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm:

From $45

The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.

Return & Exchange Policy

We want you to be fully satisfied with your purchase. If you are not happy with your order, please review our detailed return policy below:

  • Eligibility for Returns: Items must be returned within 30 days of purchase in their original condition, unused, and with all tags and packaging intact. Items must include the original receipt or proof of purchase.
  • Non-Returnable Items: The following items are not eligible for return:
    1. Perishable goods such as food and beverages.
    2. Personal care and hygiene products.
    3. Opened beauty products and cosmetics.
    4. Customized or personalized items.
    5. Clearance or final sale items.
  • Defective or Damaged Items: If you receive a defective or damaged product, please contact us within 48 hours of delivery for a replacement or refund. Photo evidence may be required.
  • Exchange Policy: Exchanges are available for select products. If you wish to exchange an item, contact our support team for assistance. Exchanges must follow the same eligibility criteria as returns.
  • Return Process:
    1. Contact our customer support team at [Your Email/Phone] to initiate a return request.
    2. Securely pack the item in its original packaging and include all accessories, manuals, and documentation.
    3. Ship the package to the provided return address. Customers are responsible for return shipping costs unless the item is defective or incorrect.
    4. Once we receive your return, we will process your refund within 5-7 business days to the original payment method.
    5. Refunds may take additional time to reflect in your account, depending on your bank or payment provider.

Cancellations & Order Modifications: Orders can only be canceled or modified within 24 hours of placement. Once an order is processed, it cannot be changed.

FAQs

1. What delivery options do you offer?

We offer the following delivery options:

  • Standard Delivery: Estimated delivery within 3-5 business days.
  • Express Delivery: Estimated delivery within 1-2 business days.
  • Same-Day Delivery: Available for selected locations if orders are placed before [cutoff time].
  • In-Store Pickup: Pick up your order from our store at no extra charge.
2. Do you offer international shipping?

Yes, we offer international shipping to selected countries. Shipping costs and delivery times vary based on location.

3. How much does delivery cost?

Delivery charges depend on the shipping method, order value, and location. Standard delivery is free for orders above [minimum purchase amount].

4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email/SMS. You can track your order using the link provided or through our website under "Track My Order."

5. What if my order is delayed?

We aim to deliver within the estimated time, but delays may occur due to unforeseen circumstances. If your order is delayed, you can check the tracking status or contact our customer support for assistance.

6. What happens if I'm not home when my order arrives?

If you’re unavailable at the time of delivery:

  • The courier may leave a delivery attempt notice with rescheduling details.
  • You may be able to collect the package from a nearby pickup location.
7. Can I change my delivery address after placing an order?

Address changes can be made within [X] hours after order confirmation. Contact our support team as soon as possible for modifications.

8. What is your return policy?

We accept returns within [X] days of delivery, provided that:

  • The item is unused, in original packaging, and includes all tags/accessories.
  • Proof of purchase is provided.
9. Which items are non-returnable?

The following items cannot be returned:

  • Perishable goods (e.g., groceries, food items).
  • Personal care & hygiene products.
  • Digital downloads or software.
  • Items marked as "Final Sale" or "Non-Returnable."
10. How do I initiate a return?

To start a return:

  1. Visit our Returns Center on our website.
  2. Enter your order details and request a return.
  3. Follow the instructions to ship the item back or drop it at our store.
11. Do I have to pay for return shipping?

Return shipping costs depend on the reason for the return:

  • If the return is due to our mistake (e.g., wrong/damaged item), we cover the shipping cost.
  • If returning due to personal reasons (e.g., changed mind, wrong size), the customer is responsible for return shipping fees.
12. When will I receive my refund?

Once we receive and inspect the returned item, refunds are processed within [X] business days. Refunds will be issued to the original payment method.

13. Can I exchange an item instead of returning it?

Yes, exchanges are allowed for size/color issues within [X] days of purchase. If the item is out of stock, you may choose a different product or request a refund.

14. What if I receive a damaged or incorrect item?

We sincerely apologize for any inconvenience. Please contact our support team within [X] days of receiving your order, and we’ll arrange a free replacement or refund.

15. How do I contact customer support for delivery or return issues?

You can reach our support team.

Need a Help?

  • Telegram
  • Messenger
  • sale@meanchet.com

Follow Us