Privacy Policy

Effective Date: 03-02-2025
Last Updated: 04-02-2025

At មានចិត្ត MEAN CHET, we value the privacy of our customers and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your personal data both online and in-store (physical store).

1. Information We Collect

We collect personal information when you use our website or visit our store. The types of information we may collect include:

  • Personal Information: Name, email address, phone number, shipping and billing addresses, payment details, and other identifying information, etc.
  • Account Information: Login credentials, purchase history, and preferences.
  • Transaction Information: Payment method, transaction history, order details.
  • Technical Information: IP address, device information, browser type, and cookies when you use our website, or App.
  • Location Data: When using location-based services in-store (such as for deliveries or promotions).
  • In-Store Information: CCTV footage for security, loyalty program details, and interactions with staff.

2. How We Use Your Information

The information we collect may be used for the following purposes:

  • To process and fulfill orders, including payments and shipping.
  • To communicate with you about your orders, special promotions, and new product launches.
  • To improve our website, app and store experience based on your feedback and usage patterns.
  • To personalize your shopping experience, including product recommendations.
  • To comply with legal obligations and resolve disputes.
  • Prevent fraudulent activities and ensure security.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with the following parties:

  • Service Providers: Third-party companies that help us operate our business, such as payment processors, shipping companies, marketing platforms.and IT service providers.
  • Legal Compliance: If required by law, we may disclose your information to comply with legal obligations, such as responding to a subpoena or government request.
  • Business Partners: If you opt-in to third-party marketing or loyalty programs.
  • Mergers & Acquisitions: In case of business transfers or acquisitions.

4. Data Security

We take reasonable precautions to protect your personal data from unauthorized access, alteration, or destruction. Our website is secured with SSL encryption, and we use industry-standard payment processors to protect your financial information.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to collect information about your browsing behavior and enhance your experience on our website. You can control cookie settings through your browser, but disabling them may limit your ability to use some features on our website.

6. Your Rights & Choices

You have rights regarding your personal data, including:

  • Access & Correction: You may review and update your information.
  • Opt-Out: You can opt out of marketing communications at any time.
  • Delete Data: You may request the deletion of your personal data, subject to legal and business requirements.
  • Cookies & Tracking: Adjust your browser settings to control cookies.

7. Children’s Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 13, we will take steps to delete that information.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: Our Contacts